milbe | Privacy Policy and How We Protect Your Data

01. Introduction

Milbe (milbe.ws) places the highest importance on your privacy. This policy explains what information we collect when you use our website, app, or any of our services — why we collect it and how we keep it secure.

Milbe's Privacy Policy is built in accordance with international data protection standards. We believe every user should have control over their own data — and ensuring that is our commitment.

In brief: We never sell your data to third parties. Your information is used solely to provide you with a better experience.

This privacy policy applies to all Milbe products and services. By using Milbe's services, you are considered to have agreed to this policy.

02. What Information We Collect

Milbe collects only the information genuinely needed to provide its services. Collecting unnecessary data goes against our policy.

Personal identification information:

Full name & date of birth
Email address and mobile number
Current address & country
National ID or passport number (for KYC verification)

Financial information:

Deposit and withdrawal history
Payment method type (last 4 digits of mobile banking number)
Transaction date and amount

Usage data:

Betting History & Preferences
Login time & device information
IP address & browser type
Session duration and page visit information

Data type	Reason for collection	Mandatory?
Name & Contact Information	Account creation and communication	Yes
Date of birth	Age verification (18+)	Yes
Identity document	KYC & Fraud Prevention	Yes (prior to withdrawal)
Payment Information	Transaction Processing	Yes
Device and IP information	Security & fraud detection	Automatic
Cookie data	Experience Improvement	Optional

03. How We Collect Your Data

Milbe collects your information in several ways. Here's what you should know about each method:

Registration form: Information you provide during account registration is collected at that time.
KYC verification: Documents are collected to verify your identity and address.
Transaction records: Every deposit and withdrawal is automatically logged.
Cookies & tracking: Cookies are used to analyze your behavior on the website.
Support Contact: Information you share with us via chat or email.
Third-Party Services: Transaction confirmation details received from payment processors.

Note: We will never ask for your password or full payment details over a phone call or through an unsecured channel. Stay alert if you receive any such request.

04. How We Use Your Information

Milbe uses your information solely for the purposes listed below — nothing more:

Service delivery: Managing accounts, processing bets, and ensuring payouts.
Identity Verification: Preventing fraud and money laundering.
Security: Detecting unauthorized access and suspicious activity.
Contact: Delivering important updates, transaction confirmations, and customer support.
Experience Improvement: Personalizing the service to match your preferences.
Legal obligations: Complying with regulatory authority directives.
Analytics: Generating statistics to improve platform performance.

Milbe never sells your data to advertisers or shares it with third parties for marketing purposes. This is a firm commitment we stand by.

05. Data Sharing Policy

Milbe may share your information in limited, specific circumstances. The reason in each case is clearly stated:

Payment processors: Necessary data is shared with services such as bKash, Nagad, and Rocket to process transactions.
KYC partner: Your information is sent to a licensed verification agency for identity checks.
Legal Authorities: Information may be disclosed pursuant to a court order or government directive.
Technology partners: Data is shared with trusted technology providers for server operations and security services.

Guarantee: All third parties with whom data is shared are held to the same privacy standards we uphold. Any partner found using data outside the scope of our agreement will have their partnership terminated immediately.

06. Cookie Policy

Milbe uses cookies to enhance your browsing experience. Cookies are small data files stored in your browser.

Cookie type	Purpose	Duration
Essential Cookies	Maintaining login sessions, security	Deleted at end of session
Functional Cookies	Remembering language and preferences	1 Year
Analytics Cookies	Traffic & Usage Statistics	6 Months
Marketing Cookies	Showing relevant offers	30 days (can be disabled)

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain parts of the site to not function properly.

07. Data Security

Milbe uses industry-leading technology to protect your data. Our security framework operates on multiple layers:

SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
Database Encryption: Stored data is also kept in encrypted form.
Two-factor authentication (2FA): An additional layer of security at login.
Regular security audits: An external team of specialists reviews our systems every 6 months.
Access control: Only authorized personnel have access to specific data.
Data Backup: Regular secure backups are maintained.

Warning: No system on the internet is 100% secure. In the event of a security breach, Milbe will notify affected users by email within 72 hours.

08. Data Retention Period

Milbe does not retain your data longer than necessary. Different retention periods apply depending on the type of information:

Account information: For the duration of the active account + 5 years after closure.
Transaction records: 7 years, as required by legal obligations.
KYC Documents: 5 years after verification.
Log Files: 90 days.
Support conversation: 2 years.
Marketing preferences: Until consent is withdrawn.

When the retention period expires, data is deleted securely. You may also request deletion of your data at any time — however, data subject to legal obligations may not be possible to delete.

09. Your Rights

Under milbe's Privacy Policy, you have the following rights. To exercise any of them, please get in touch with us:

1

Right to access your information

You may request to know what information we hold about you.

2

Right to Rectification

You may request corrections to any inaccurate or outdated information.

3

Right to Erasure

You may request that your data be deleted in certain circumstances.

4

Right to restrict processing

You may request that we stop using your data for specific purposes.

5

Right to Data Portability

You may request your data in a machine-readable format.

6

Right to object

You may object to your data being used for marketing or analytics purposes.

To exercise these rights support@milbe.wsSend us an email. We are obligated to respond within 30 days.

10. Children's Privacy

Milbe's services are strictly for individuals aged 18 and above. We do not knowingly collect any information from minors.

Age is verified at the time of registration.
If we become aware that data has been collected from a minor, it is deleted immediately.
If parents believe their child has registered on Milbe, please let us know.

11. Policy Changes

Milbe may update this Privacy Policy as needed. When changes are made:

You will be notified in advance via your registered email.
A new version with an updated date will be published on the website.
For significant changes, renewed consent may be required.
Continued use of the service after any changes will be considered acceptance of the updated policy.

The latest version of this privacy policy is always available at milbe.ws/privacy-policy.

12. Contact

For any questions, requests, or complaints regarding the Privacy Policy, please contact our Data Protection team:

Email: support@milbe.ws
Write in the subject line: "Privacy Policy Request" or "Privacy Request"
Response Time: Typically within 7 business days, or up to 30 days for complex matters.

To learn about our terms and conditions Terms & Conditions View the page.

Milbe Privacy Policy — Your Data, Our Responsibility

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